Home > Help Center > FAQs Library > Ordering Print

Ordering Print

  1. How do I order printing from your website?
  2. What if I only need to send you a file?
  3. Where can I see a list of all your products?
  4. Can I get a price quote before ordering from you?
  5. Do I need to log in or create an account before ordering?
  6. How do I pay for my printing?
  7. What options are available for picking up or shipping my order?
  8. I don't see a spot on the order form for my billing or shipping information. Where do I enter that data?
  9. How can I check on the status of an order after I have placed it?
  10. I need to reorder something I've ordered from you in the past. How can I do that?
  11. How will I know you received my order from the website?
  12. How will I know my order is complete?
  13. How can I track the status of my order while it is in production?
  14. How do I view my order history?
  15. When can I expect to receive my order?
  16. I'm on a deadline. Is it possible to expedite my order?
  17. Are my orders subject to sales tax?
  18. Can bitmap graphics be converted to vector graphics, and vice versa?
  19. Can I change an order that I've placed?
  20. Can I pay by check?
  21. Can I copy a graphic and paste it into my document?
  22. Can I resize bitmap graphics in a page layout application?
  23. Can I ship to a residential location?
  24. Can I provide files after my order has been placed?
  25. Can I see a proof of my project before you print it?
  26. Can you bill me?
  27. Can I email my files to you?
  28. Can you make a correction to my job after I have submitted files?
  29. Do I have to create an account?
  30. Can I resize bitmap graphics in Photoshop?
Q.
How do I order printing from your website?
A.

There are a couple of paths for ordering printing on our site. The first is to hit the Place an Order button and use any of the forms you find there. Select the type of printing that best fits your need. 

 

The other way to place an order on our site is directly through your company's document library. Once you've logged in to our website, you can access the document library through the category listings you'll find on the side of the screen. For more information, visit the Document Library section of our help center.

Q.
What if I only need to send you a file?
A.

If you need to send a file, you can either include it as part of your order (preferred) or use the Send a File utility on the sidebar of your account page. If you need to attach the file to an existing order, find the job ticket (on your account page) for the order in question, or click the link to the job ticket from the confirmation email we sent you when you placed the order. Upload your file using the Send a File utility, and drag it to the order you want to attach it to.

Q.
Where can I see a list of all your products?
A.

You can see our list of printing products here. Select an item from the list to visit its order page.

Q.
Can I get a price quote before ordering from you?
A.

Yes. There are two ways to do this. Many of our order forms and document library items contain detailed pricing information and/or pricing calculators that update the price as you enter your specifications. When you submit the form, that pricing information will carry through to the shopping cart. If you have a custom order with special pricing requirements, we recommend you fill out our Custom Printing Quote form. We'll then review the details of your order and present you with a quote as quickly as we can.

Q.
Do I need to log in or create an account before ordering?
A.

If you're a returning customer, you probably will not need to log in again, unless you logged out after your last visit or cleared your browser cookies. If you did log out or delete your cookies, you will be asked to log in at the time you place your order. If you're a new customer, you'll create an account as part of the order process.

Q.
How do I pay for my printing?
A.

We have multiple options for paying for your printing, including credit cards, debit cards, business/personal checks, money orders, cashier checks, and open accounts (upon credit approval). To learn more, visit the Payments and Billing section of our help center.

Q.
What options are available for picking up or shipping my order?
A.

We offer UPS and FedEx shipping, as well as free local delivery. If you prefer to pick up your order, you can do that, too. You'll be given the opportunity to choose a pick-up/delivery option when you place your order.

Q.
I don't see a spot on the order form for my billing or shipping information. Where do I enter that data?
A.

Ordering from our website is a two-step process. The first involves filling out the order form or document library form. Once you submit that form, you'll be taken to our shopping cart (step two), where you can review your order and provide billing and shipping information before completing your order and sending it to the site.

Q.
How can I check on the status of an order after I have placed it?
A.

You can track all of your orders through your account page on the website. We'll also alert you by email whenever the status of an order changes.

Q.
I need to reorder something I've ordered from you in the past. How can I do that?
A.

Reorders are easy on our website. Just log into your account page, find the previous order in your order history, and hit the Reorder button.

Q.
How will I know you received my order from the website?
A.

You will receive an email confirming your order right away after you place it. If you do not receive a notification email, please call us, so we can verify that your order came through properly.

Q.
How will I know my order is complete?
A.

We will notify you by email when your order is complete. Depending on the shipping option you chose, we will also provide a tracking number from the carrier you selected. If you opted to pick up your order, you are free to do so anytime after you receive this notification.

Q.
How can I track the status of my order while it is in production?
A.

As your order makes its way through our production process, we will keep you updated through the online job ticket. The order confirmation email you received when you placed your order includes a link directly to this job ticket. You can also access it by logging into your account page and viewing your order history. For your convenience, we will also email you whenever the status changes or if we have questions about your order as it makes its way through our system.

Q.
How do I view my order history?
A.

Your complete order history is available on your account page. Here, you can view all of your orders in progress, saved shopping carts, estimate requests, proofs, and completed orders. You can also place reorders and search your job history.

Q.
When can I expect to receive my order?
A.

Our turnaround times are affected by many variables. One of the most important things you can do to ensure your project is completed in a timely manner is to make sure that any artwork you submit is print-ready.

Q.
I'm on a deadline. Is it possible to expedite my order?
A.

If your printing project has a 'crisis deadline,' please call our customer service department and speak to a project manager as soon as possible. Normally, our schedule revolves around "one day per task." For example, we allow one day for printing, one day for folding, one day for drilling, etc. So the number of tasks your project requires equals the number of days of turnaround we'll need.

Sometimes, however, we can provide rush service, but we need to talk to you quickly to determine how we can best help. We also ask for your understanding that completing your job early means our other customers will have to wait longer for their orders, or our staff will have to work overtime to meet the deadline, so additional charges apply to any expedited orders.

Q.
Are my orders subject to sales tax?
A.

Sales taxes are determined by several factors, including what is purchased and where it is bought or shipped to. In general, purchases that are picked up from our building or shipped to an address in-state will be assessed a sales tax. The amount of the sales tax can be found in the "sales tax" line of the order details when viewing your shopping cart.

Q.
Can bitmap graphics be converted to vector graphics, and vice versa?
A.

Yes. Software such as Adobe Illustrator may be able to convert bitmap images to vector images. Vector images can be converted to bitmap images by opening them with Adobe Photoshop. Please note that converting a vector image to a bitmap image is rarely necessary, removes the resolution-independence of vector graphics, and should only be done if you have a very specific reason to convert the graphic.

Q.
Can I change an order that I've placed?
A.

Any order can be changed, provided it has not already been submitted to us. Items in the shopping cart will have a red Make Changes button at the bottom of the Specifications tab. This allows you to re-open the order form for that item and make your changes. When finished, click the Save Changes button at the bottom of the form. If you need to make changes to an order that's already been submitted, please call us right away. If it's not already in production, we may be able to accommodate your request.

Q.
Can I pay by check?
A.
Yes, we accept business checks, money orders, and cashier checks, but we may ask you to mail us a check before we begin to process your work.
Q.
Can I copy a graphic and paste it into my document?
A.

While copy-and-paste is supported by most software, you will have much more predictable results by creating a link to your graphic. The graphic then remains outside of your document and is referenced as needed. Please refer to your software's documentation for full details about creating links to your graphics.

Q.
Can I resize bitmap graphics in a page layout application?
A.

These guidelines are for bitmap images that are used at their actual size. If the image is enlarged in a page layout application, the requirements enlarge by the same amount. For example, enlarging a full-color continuous tone image 225% in QuarkXPress would require a resolution of 675 pixels per inch (the original requirement of 300 pixels per inch multiplied by the enlargement of 225%). It is best to avoid performing scaling in a page layout application, as these programs have no ability to change the actual pixels in an image.

Q.
Can I ship to a residential location?
A.

No problem. We'd be happy to ship to a residence. Just fill out the shipping address as usual, and we'll take care of the rest.

Q.
Can I provide files after my order has been placed?
A.

Yes, of course! You may provide additional files to us by locating your order on your account page, under either the Estimates or Orders tab (depending on how the order was submitted), then adding the files through the Send a File link on the left-hand side of the page. Once you've uploaded your file, follow the onscreen instructions to attach it to your order.

Q.
Can I see a proof of my project before you print it?
A.

Absolutely. We provide several proofing options, including online proofs, which you can download, view, and approve or suggest changes, straight from our website. The process is fairly straightforward. To learn more, visit our online proofing help page.

Q.
Can you bill me?
A.

We do offer open accounts for pre-approved local and regional businesses, as well as for government and educational institutions. If you would like details about how to open an account at our printing firm, please call us in advance of placing your order. We'd be happy to discuss the details and explain the payment options and terms available to you.

Q.
Can I email my files to you?
A.

Yes, you may email your files to us. However, we'd like to encourage you to use the Send a File tools on our website, which has been designed to effortlessly transfer large files.

We believe you'll find the file submission tools on our website much more reliable and efficient than email. If you send your files via email, you may be subjected to a file size limit imposed by your Internet service provider. Your Internet service provider may limit the size of email attachments you are allowed to send through their system, which may result in large graphic files being undelivered.

Q.
Can you make a correction to my job after I have submitted files?
A.

Yes, corrections can be made at any time. But please review and proof your work carefully, because the best time to make corrections is before your print order is scheduled for production, when there is a minimal effect on the production schedule and budget. (Corrections and alterations requested after production has been scheduled may lead to production delays and increased expenses.)

Q.
Do I have to create an account?
A.

We know people don't like to create accounts on a website unless they have to. So go ahead, browse through our products, read our resources, and enjoy. We won't ask for your contact information until you actually place an order, which we'll use to create your account. With an account, you will then be able to easily access all of your order information, including past orders and the status of existing ones.

Q.
Can I resize bitmap graphics in Photoshop?
A.

Photoshop can increase the resolution of a low-resolution image, but increasing the resolution of an image scanned or created at a lower resolution only spreads the original pixel information across a greater number of pixels and rarely improves image quality.